Lead Manager eCommerce
Join AT&T and reimagine the communications and technologies that connect the world.
We're committed to those who seek to discover the undiscoverable and dare to disrupt the norm.
Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter.
When you step into a career with AT&T, you won't just imagine the future - you'll create it.
As a Lead eCommerce Manager, you'll engage in development and implementation of eCommerce strategy and business solutions to facilitate online transactions with customers.
In addition, you will have responsibility for analyzing business requirements, proposing solutions, and overseeing eCommerce projects.
You'll partner with marketing, sales, service/support, and Web design and development teams to ensure that eCommerce solutions support the business strategy and integrates with our website.
Responsibilities and Day-to-Day View Identify projects, develop business cases, and manage aspects of projects from concept through to implementation.
Define, design, and implement contract, compliance, and governance strategy and execution processes.
Manage the implementation of ecommerce projects for effectiveness, by analyzing data from customer satisfaction surveys, click stream data, and web analytics; report all findings, as well as suggestions for additional improvements based on the data acquired.
Manage the implementation of eCommerce marketing, sales, and service and support programs and analyze their effectiveness.
Identify new creative ways to grow customer engagement, improve customer experience and drive relevance in communications to new and existing customers.
Monitor traffic volume and quality trends and adjust forecasts / solve for gaps to target as needed May create website strategy, design online promotional programs for digital products or services to support existing customers or to acquire new customers.
Required Qualifications:
At least 5 years' experience in website design Ability to translate business needs into an online experience that ensures a high-quality customer interaction in all customer touch points.
5
years' experience working in or supporting indirect, direct, or call center sales channels.
3
years of experience in Digital Marketing/E-Commerce.
Proficiency in MS Office applications, with emphasis on PowerPoint and Excel Ability to communicate clearly, effectively and persuasively.
Qualifications:
Bachelor's degree in Business, Computer Science or Engineering, Digital Marketing nanodegree, or equivalent experience preferred.
Our Lead e-Commerce Managers earn between $105,000 - $210,100.
Not to mention all the other amazing rewards that working at AT&T offers.
Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and
Benefits:
Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs:
critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone A career with us, a global leader in communications and technology, comes with big rewards.
As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you.
You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.
And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T, you'll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
Ready to join us?Apply today! Recommended Skills Business Requirements Call Centers Customer Experience Customer Relationship Management Customer Satisfaction Digital Marketing Estimated Salary: $20 to $28 per hour based on qualifications.
We're committed to those who seek to discover the undiscoverable and dare to disrupt the norm.
Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter.
When you step into a career with AT&T, you won't just imagine the future - you'll create it.
As a Lead eCommerce Manager, you'll engage in development and implementation of eCommerce strategy and business solutions to facilitate online transactions with customers.
In addition, you will have responsibility for analyzing business requirements, proposing solutions, and overseeing eCommerce projects.
You'll partner with marketing, sales, service/support, and Web design and development teams to ensure that eCommerce solutions support the business strategy and integrates with our website.
Responsibilities and Day-to-Day View Identify projects, develop business cases, and manage aspects of projects from concept through to implementation.
Define, design, and implement contract, compliance, and governance strategy and execution processes.
Manage the implementation of ecommerce projects for effectiveness, by analyzing data from customer satisfaction surveys, click stream data, and web analytics; report all findings, as well as suggestions for additional improvements based on the data acquired.
Manage the implementation of eCommerce marketing, sales, and service and support programs and analyze their effectiveness.
Identify new creative ways to grow customer engagement, improve customer experience and drive relevance in communications to new and existing customers.
Monitor traffic volume and quality trends and adjust forecasts / solve for gaps to target as needed May create website strategy, design online promotional programs for digital products or services to support existing customers or to acquire new customers.
Required Qualifications:
At least 5 years' experience in website design Ability to translate business needs into an online experience that ensures a high-quality customer interaction in all customer touch points.
5
years' experience working in or supporting indirect, direct, or call center sales channels.
3
years of experience in Digital Marketing/E-Commerce.
Proficiency in MS Office applications, with emphasis on PowerPoint and Excel Ability to communicate clearly, effectively and persuasively.
Qualifications:
Bachelor's degree in Business, Computer Science or Engineering, Digital Marketing nanodegree, or equivalent experience preferred.
Our Lead e-Commerce Managers earn between $105,000 - $210,100.
Not to mention all the other amazing rewards that working at AT&T offers.
Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and
Benefits:
Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs:
critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone A career with us, a global leader in communications and technology, comes with big rewards.
As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you.
You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.
And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T, you'll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
Ready to join us?Apply today! Recommended Skills Business Requirements Call Centers Customer Experience Customer Relationship Management Customer Satisfaction Digital Marketing Estimated Salary: $20 to $28 per hour based on qualifications.
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