Deskside Support Technician
Take your career to the next level with eXcell.
We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
We are currently seeking a talented Deskside Support Technician to join our client's team onsite at Bothell, WA.
Duties and
Responsibilities:
Provide first / second level contact and problem resolution Image / reimage laptops Provide phone support for software issues using remote control software Provide extensive software support for client inhouse developed software Provide timely communication on issue status and resolution Maintain ticket updates for all reported incidents Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications Install, upgrade, support, and troubleshoot for printers / computer hardware Perform general preventative maintenance tasks on computers, laptops, and printers Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software Skills and
Qualifications:
Bachelor's degree or equivalent in Computer Science or related field Minimum of 2
years of IT experience CompTIA A
certification required Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems Broad experience of IT with basic understanding of networks and servers Must have proven analytical, troubleshooting, and problem-solving skills Must have proven ability to multi-task and effectively determine priorities Must be adaptable and flexible in a fast-changing industry and work environment Excellent communication, relationship-building, and internal customer service skills This position requires the ability to work in a project-based environment requiring flexibility and teamwork $28.
00 - $30.
00 per hour Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to:
Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp.
We are unable to sponsor H1B visas at this time.
eXcell(TM) Supports Equal Employment Opportunity eXcell(TM), a division of CompuCom Systems, Inc.
, a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.
For more information, visit www.
excell.
com.
Recommended Skills Active Directory Group Adaptability Analytical Antivirus Softwares Communication Computer Architectures Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
We are currently seeking a talented Deskside Support Technician to join our client's team onsite at Bothell, WA.
Duties and
Responsibilities:
Provide first / second level contact and problem resolution Image / reimage laptops Provide phone support for software issues using remote control software Provide extensive software support for client inhouse developed software Provide timely communication on issue status and resolution Maintain ticket updates for all reported incidents Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications Install, upgrade, support, and troubleshoot for printers / computer hardware Perform general preventative maintenance tasks on computers, laptops, and printers Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software Skills and
Qualifications:
Bachelor's degree or equivalent in Computer Science or related field Minimum of 2
years of IT experience CompTIA A
certification required Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems Broad experience of IT with basic understanding of networks and servers Must have proven analytical, troubleshooting, and problem-solving skills Must have proven ability to multi-task and effectively determine priorities Must be adaptable and flexible in a fast-changing industry and work environment Excellent communication, relationship-building, and internal customer service skills This position requires the ability to work in a project-based environment requiring flexibility and teamwork $28.
00 - $30.
00 per hour Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to:
Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp.
We are unable to sponsor H1B visas at this time.
eXcell(TM) Supports Equal Employment Opportunity eXcell(TM), a division of CompuCom Systems, Inc.
, a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.
For more information, visit www.
excell.
com.
Recommended Skills Active Directory Group Adaptability Analytical Antivirus Softwares Communication Computer Architectures Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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