ATT Live Chat Customer Support Specialist

Position Type:
Full-time
Experience:
1 - 2
Salary Range:
$13.00 - $15.00 Hourly
We're hiring "Live Chat" Customer Support Specialists in Bothell, WA. Customer Support Specialists correspond with our customers via live chat. They handle inquiries from customers related to billing, rate plans, features, coverage, accessories, troubleshooting and more.
Our Customer Support Specialists:
Answer customer/client requests or inquiries concerning services and products and reports problem areas.
Utilizes various systems and tools to initiate to assist and service customers.
Continually maintain working knowledge of all company products, services and promotions.
Make recommendations according to customer's needs.
Utilize operational systems to process purchases of all products and services.
Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Provides support for products and services offered by the Company.
Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
Basic requirements:
At least one year customer service experience preferred
Call Center Experience preferred
Advanced Typing/Keyboarding Skills preferred
This position requires advanced technical troubleshooting skills.
We offer:
Regular opportunities for pay increases
Special employee products and service rate plans
Extensive paid training
Medical/Dental/Vision benefits
For more information, apply online at http://att.jobs/Bothell
Diversity is the AT&T way of standing apart. AT&T is an equal opportunity employer.

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