Production Support Analyst Job

Company Name:
Salary period: Annual
Web Production Support Analyst needed for a long term contract opportunity with Yoh's client located in Bothell, WA.
The Big Picture - Top Skills You Should Possess:
- Analytical ability in a technical environment
- Advanced Excel
- Extremely proactive approach
What You'll Be Doing:
- Analyze, troubleshoot and correct Premier production issues and respond to customer escalations.
- Identify and communicate bugs/issues that affect teams before releases.
- Communicate site outages to the Sales Teams
- Assist customers with connecting their internal procurement systems to the Premier experience
- During releases, we verify the fixed CQ tickets as well determine new issues related to the new code
- Resolve issues with orders that did not get shipped to the customer
- Additional responsibilities on a less frequent basis may include, reporting, fraud prevention and enhancing current processes to help the team become more efficient.
- Resolve billing and reporting issues as well as educate other teams on existing functionality
What You Need to Bring to the Table:
- Two (2+) years of experience in an eCommerce or IT related environment
- Solid understanding of computers and applications (Microsoft Office '07)
- Strong Customer Service/People Skills
- Ability to Multi-task
- Maintain customer satisfaction by communicating SLAs and other variables affecting deliverables accurately to set customer expectations.
- Research and respond to customer inquiries regarding profiles, functionality and general content in a timely manner.
- Ability to learn quickly/take initiative
- Must be willing to work in a challenging and fast paced environment.
- Strong analytical skills
- Excel/DB Scripting a plus!
- SQLl skills are also a plus
What's In It For You?
Great learning opportunity for a technically minded, savvy individual with some analyst experience and the desire to grow into an analyst career. Exposure to one of the biggest names in E-commerce mobility, and a great manager to mentor and help you grow.
Opportunity Is Calling, Apply Now!
Recruiter: Mindy Fineout
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to contact us if you are an individual with a disability and require accommodation in the application process.
Tax Term: CON_W2
Branch: IT & Telecom

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.